FAQ - HotelCalculator.com

So… what is HotelCalculator.com about, actually?

A hotel comparison engine that is supposed to help you make the right choice when booking a hotel in Europe.

Hotel search & booking process

1. How can I search for hotel using HotelCalculator.com website?

Searching for hotel using hotelcalculator.com website is extremely easy. All you need to do is to type in the name of the town, specify the length of your stay and press 'Search & compare multiple travel sites' button. Within 30 seconds you will see available hotels.

2. Do you offer other types of accommodation than hotels?

Yes. Almost all types of accommodation can be found using hotelcalculator.com website including: apartments, bed & breakfasts, residences, hostels, motels, guesthouses and more.

3. What is included in displayed rate?

By default, the price displayed on the search results page is the total cost of your stay including all the nights that you and the people with whom you will be travelling will spend at the selected hotel. You can change the results view to see prices per night just in case.

4. Does HotelCalculator.com guarantee prices shown?

No, it does not. Why is that?
We have put a lot of effort in order to make sure the prices we show are correct. However, it may happen that in some cases the rates do not match. In case you find such situation, please, let us know ( www.hotelcalculator.com/en/contact_us.aspx ).
Each time, we receive such problem report from you, we will check that and fix the problem.

5. Does HotelCalculator.com charge for the service?

No, it does not. The service offered by HotelCalculator.com is completely free of charge.

6. How many offers can I get using your comparison engine?

Using HotelCalculator.com website you can compare offers up to 23 providers.

7. How do I book a room in a hotel that I have found on your webpage?

Once you have chosen deal suitable for you, you will be redirected to the website of one of our partners, where you will be able to complete your reservation. Just follow the instructions provided by our partners and your booking will be processed in a fast and secure way. After the process of reservation you will receive an e-mail confirming the details of the reservation.

8. How can I change/cancel my reservation?

Information about modifications and cancellations of the reservation is available on sites of partners we cooperate with.

9. Can HotelCalculator.com proceed my reservation if I send you an e-mail with my personal details?

No. HotelCalculator.com merely serves as Hotel Comparison Engine. While we can provide you with the suggestions for the best offers, we are unable to proceed any reservation of the accommodation venues presented on hotelcalculator.com website.

10. Can I add a customer review of a hotel that I have stayed at?

Unfortunately, this option is unavailable at the moment. It will be available in the near future.

Technical problems

1. When I click on the search button, I receive a notice saying that my session has expired and that I need to perform my search all over again. Why does this happen?

The expiration of a session might occur if you have been inactive on the website for a long while before trying to make a booking. This happens for safety reasons. Once you perform the search again and choose your preferred deal straightaway, the problem should disappear.

2. Should I expect any problems when using web accelerator or pop-up blockers?

No, such problems should not affect your visit on HotelCalculator.com.